Choose the service you need and Embers will show you exactly what to send. Fewer messages, quicker pricing and a cleaner route from enquiry to appointment.
WhatsApp is usually the quickest way to identify an appliance, assess what information is missing and give accurate guidance. Photographs and a postcode often remove several rounds of questions.
If the job is unusual or easier to explain aloud, call Peter directly.
Best for quotes, identification, glass, bricks, faults and checking the service area.
Start a WhatsApp enquiryBest when the problem needs explaining or you want to discuss the right appointment.
For routine sweeping, complete servicing or a combination appointment.
For identifying, supplying, fitting or posting replacement heat-resistant stove glass.
For damaged bricks, custom cutting and other identifiable stove components.
For flue concerns, blockages, missing paperwork or a fuller assessment of an unfamiliar installation.
For suspected obstructions, trapped birds, smoke problems or something that does not fit a routine booking.
Not sure which service applies? Send enough context for Peter to direct you properly.
Start with one photograph showing the complete stove, door and surrounding fireplace. Then add close-ups of the model plate, damage or component.
Full appliance and fireplace view
Make, model or data plate
Close-up of the problem
Measurements where requested
Peter reviews the postcode, appliance information and photographs you send.
You receive the appropriate service, likely price or any final detail needed to quote accurately.
Book the appointment, arrange fitting or confirm supply and delivery as appropriate.
It confirms whether the property is within the working area and helps plan appointments efficiently.
Please include a full appliance view first. A close-up alone often removes the context needed to identify the stove or component.
It starts the enquiry efficiently. Peter will review the details, confirm the correct service and then arrange the appointment or next step.
No. Do not send card details or unnecessary personal documents through the initial WhatsApp enquiry.
Use the guided WhatsApp options above or call Peter directly. The right information at the start makes everything after it quicker.